Unanswered service calls
Peak-season calls that ring out are existing demand walking to a competitor.
HVAC
WHERE HVAC COMPANIES LEAK MONEY.
HVAC operations lose money in the gaps between the phone, the schedule and the invoice. Cosmic Genius measures those gaps from figures you already know.
Run my free cost leak scanA diagnostic assessment producing informational estimates — not a certified audit or a guarantee of savings.
The five leaks we see most
Estimates that never get followed up
Quotes sent and never chased are the most common recoverable revenue in the trade.
Dispatch and scheduling rework
Manual routing, reschedules and confirmation calls consume dispatcher hours every week.
Invoicing lag
Paper-to-office delays slow collection and create rework between technicians and admin.
Maintenance agreements never reactivated
Lapsed agreements and dormant customers rarely get systematically contacted.
Four categories — never combined
Hard-dollar savings
Duplicate software, avoidable overtime and outsourced admin that could be reduced.
Revenue recovery
Missed calls, unfollowed estimates and dormant customers — opportunity, not guaranteed revenue.
Capacity recovery
Dispatcher and office hours returned to work that actually books jobs.
Cost avoidance
The next admin hire you may be able to defer as call volume grows.
Questions worth answering first
- · How many service calls come in each week, and how many ring out?
- · How many estimates are sent per month, and how many get a second contact?
- · How many office hours per week go to scheduling and confirmations?
Next step
Get the number, then decide.
The free scan gives you a Business Cost Leak Score and your top leaks. The Complete Business Analysis takes it process by process.